In-App Tickets for some products are sent by email from mobile devices while other Apps and Websites offer users direct access to the Support Portal dedicated to specific products.
Help and Support links are normally provided as follows:
- Station App within Settings > Help > New support ticket
- Storm Shield within Settings > Support > Contact > Select type of support needed
- SnowCast within Settings > Contact > Email will populate for submission
When received, the requests are immediately added to the support queue, and will be addressed by the first available technician.
This support is available 8:30am - 5:00pm EST, M-F (Except holidays and a few weather-related exceptions).
The support queue is also periodically checked during off-time as well.
Note: See Holiday Schedule for exceptions.
The pre-composed email sent from within many APPs includes invaluable device and app information that greatly accelerates the resolution of most problems.