HelpDesk Availability & Holiday Schedule 5

• HOLIDAY SCHEDULE & AVAILABILITY
• CHAT Online Sessions
• IN-APP Submissions
• SUPPORT PORTAL-NEW TICKET Submission
• TELEPHONE Support

How To Submit A New Support Ticket or Attachment 3

• As a Viewer, How Do I Submit A New Support Ticket?
• How To Submit A File, Photo or Video
• Submitted Ticket but No Response

Browser/Program/APP details 5

• How to find the Web Browser Version in use
• How to find the Android APP Version info
• How to find the iOS APP version
• How To Update Plug-Ins for Chrome Browser
• How To Request A Refund or Cancellation From An App-Store

How To Access Browser Developer Tools 2

• Internet Explorer Developer Tools
• Firefox Developer Tools

Mobile Device Issues 8

• My mobile News-APP does not appear to be working properly
• I cannot LogIn to the APP or Create An Account with my Android Device
• How To "Force Close" An App
• How do I "Clear Cache/Data" or Re-Install an App on my mobile Device?
• Windows-8 App is not working

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How to take a Screen-Shot 2

• Screen Shot with an Apple Mobile Device
• Screenshot with a Samsung phone

Weather Notes 6

• What Do The Weather Terms Mean?
• Where Does The Weather Data Originate For A Location? (Weather Station Locations)
• What Do The Symbols Mean On The Weather Screen
• Atmospheric (Barometric) Pressure Units
• Why Do Some Areas Constantly Show A Rain Cloud?

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